Privacy Policy

1. Introduction & Scope

Vatsalya Old Age Home & Care Center (operated by Vatsalya Parivar Foundation, Pune) respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to personal details submitted through our direct inquiry forms, official website, phone calls, and campus visits.

By submitting an inquiry regarding our senior care, day care, or short-term residency services, you acknowledge and agree to the practices outlined in this policy.

2. Information We Collect

We collect only the minimal, necessary details essential for responding to care inquiries and scheduling admissions visits:

• Full Name: To address you respectfully during consultations.
• Phone Number: To connect with you regarding resident care requirements, room availability, and to answer questions.
• Preferred Visit Date: To schedule campus tours and personal consultations at our Ambegaon, Katraj center.
• General Elder Care Requirements (Optional): Specific medical or dietary needs mentioned voluntarily to help us assess appropriate care levels.

Note: We never ask for debit/credit card details, banking passwords, or unnecessary financial information during initial inquiry submissions.

3. Sole Purpose of Using Your Information

The information provided by you is utilized strictly for genuine caretaking and consultation purposes:

1. Answering questions regarding 24/7 residency, day care, or short-term emergency stay.
2. Scheduling in-person tours of our campus in Ambegaon Budruk, Katraj, Pune.
3. Providing clear details about room configurations, daily routine, medical support, and sattvik dining.
4. Sharing facility address, directions, and visiting hour guidelines.
5. Maintaining lawful administrative records required for registered senior citizen homes in Maharashtra.

4. Strict Non-Sharing & Anti-Spam Commitment

We uphold an absolute zero-tolerance policy against commercial data exploitation, spam, and unrequested telemarketing:

5. Compliance with Indian Privacy Standards

Our data collection and handling procedures adhere to the highest standards of Indian personal data legislation:

• Digital Personal Data Protection Act, 2023 (DPDP Act): We collect details solely with your explicit, voluntary consent provided during form submission. You retain complete authority to review, update, or withdraw consent at any time.
• Information Technology Act, 2000 & SPDI Rules: Reasonable and appropriate technical security measures are deployed to safeguard sensitive personal data against unauthorized interception or breach.
• Purpose Limitation: Personal data is processed solely for the specific elder care purpose for which it was originally provided.

6. Your Rights & Total Data Control

You maintain complete ownership of your personal information at all stages:

• Right to Withdraw Consent / Opt-Out: If you no longer wish to be contacted, you can simply reply "STOP" on WhatsApp or call our helpline to immediately cease all follow-ups.
• Right to Erasure (Deletion): You may request permanent deletion of your inquiry details from our contact registry at any time.
• Right to Correction: You can inform us to update any inaccurate contact details, spelling, or preferred consultation dates.

7. Data Retention & Security Safeguards

We retain inquiry information only for the duration necessary to conclude your admission evaluation or consultation. If an admission does not proceed, inactive contact details are securely archived or purged according to periodic maintenance cycles.

Our website uses 256-bit SSL encryption to ensure that communications between your browser and our servers remain safe and protected. Campus administrative offices are physically secured with access restrictions and 24/7 CCTV monitoring.